We are aware of the post and have raised it to PR in the past.
I've seen an excerpt from an email recently sent by a Microsoft tech support engineer to a complaining Surface Pro 3 customer, who's asked to remain anonymous. Now it seems Microsoft is unwilling to walk the talk. IF the battery fails after the warranty period, you'll call Microsoft support and arrange for the battery to be replaced. IF the battery fails during the warranty period, we'll replace the battery. The complaints hearken back to a promise made by Surface honcho Panos Panay two years ago in a Reddit "Ask me anything" session: Their customer support and quality is insured that my battery replacement will be replaced for $100.
Buying a Mac now, as much as I'm not a fan. I'll make sure to forward all of this throughout the internet. Asked to downgrade my device to a S3 and/or laptop nope it's not possible. Even when if I'm able to decide what battery my used device will have, it will likely be some poor user that had the same issue that I will have after a few months with a replacement unit thanks to internet searches and this forum.Ī replacement and this firmware is no help to this default of Microsoft. The techs pretended they didn't even know of this issues and replied with "thank you, I will forward this to management". Spoke with 2 techs, online and in store, both offered a replacement of 550C$+tax. Downloaded the firmware 2x, refreshed and reinstalled surface pro 3 tools. Battery is at 0%, sometimes not detected sometimes says plugged in but not charging. Having same issues with my SP3, 18 months old out not covered by warranty now. The main battery thread on the Microsoft Answers forum is now 134 pages long. Complaints about the LG battery have been piling up for nearly a month, and Microsoft has yet to acknowledge - let alone fix - the problem. You may have also read a more recent finding that the other major Surface Pro 3 battery - this one from LG - is failing long before its time.
You've probably heard about the Surface Pro 3 Simplo battery problem, dubbed "batterygate." It took Microsoft more than five months to fix a bug in its battery driver to bring those batteries back to life. This is not helping dispel the bad blood about the Surface Pro 3. Microsoft had previously said it would charge $200 to replace a bad battery, but there's a big stink on the Microsoft Answers forum claiming that Microsoft won't honor that promise - and the only option for owners of SP3s with defective batteries involves spending $450 for a refurbished device with a 60-day warranty.
If you have a Microsoft Surface Pro 3 with a battery from LG that's giving you fits, you may be out of luck.